By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
Scope of shipment
Sorry for the unstable international freihgt due to the epidemic. In order not to reduce the quality of our service, we have temporarily closed international service, and orders are only to the continental United States. If there are subsequent adjustments, We will announce it on the website, please understangd.
Freight
Orders placed before 5:00 pm EST on the same day can be shipped before 5:00 pm EST the next day. Orders placed after 5:00 pm EST on Friday to 12:00 pm EST on Sunday are uniformiy shipped at 5:00 pm EST on Monday.
We provide FREE shipping for all orders.
Time
Handling time: orders will be shipped within 24-48 hours after payment has cleared. If the order processing time is more than 10 business days, you can directly for qpply for a return or we can reschedule the shipment and compensate you with a $3 coupon to express our apology.
Shipping time: about 15 business days in the United States. If the transportation time exceeds 60 business days, you can directiy apply for a refund and resend.
Delievery time=Handling time+Shipping time
Postal delays do occur due to holidays, inclement weather, and airline schedule disruptions. Our customer service team can provide updates on delivery times.
Short delivery/damaged packages
We provide the highest quality service, if your package is delivered incomplete, please provide details and evidence to (support email) or contact our customer service team.
Non-delivery
It is the customer's responsibility to provide a valid and correct address at the time of placing the order. Parcels with incorrect/incomplete addresses will be forwarded to the dead letter section of the local postal service. We are sorry that this happened, althought we cannot responsible for this, please contact us with the order number and we will try our best to help you contact logistics company.
Discreet Packaging
All shipments are discreetly packaged. Contents cannot be identified from the packaging and there are no references or markings to identify the contents.
Order cancellation
It is not possible to cancel an order after 30 minutes as the logistics company processes the order within half an hour of receiving it. If you no longer want the product, please contact our customer service team and we will do our best to accommodate your reque.
Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.